Privacy Policy
deaf.support · Last updated: 5 March 2026
Who we are
deaf.support is a UK-based video calling platform built specifically for sign language communication. It is operated by a sole trader based in the United Kingdom.
For privacy-related queries, use our contact page.
What data we collect and why
We collect the minimum data necessary to provide the service. We do not collect data for advertising, profiling, or resale.
1. Account registration
- -Email address - required to create an account, verify your identity, and track your monthly free minutes.
- -We do not collect your name, phone number, address, payment card details (for free tier), or any other personal information at registration.
2. Usage data
- -Minute usage - we track how many minutes you have used in the current billing month to enforce the Community tier limit.
- -Session metadata - basic technical data (connection timestamps, browser type, approximate region) used solely for platform stability and abuse prevention. This is not shared with third parties.
3. Payment data (Priority tier)
- -Payments are processed by a third-party payment provider. We do not store your card details. The payment provider's privacy policy applies to payment processing.
- -We retain a record of your subscription status and billing history for accounting and support purposes.
4. Call content
- -Calls are not recorded. No audio, video, or screen share content from your meetings is stored, processed, or accessible to us.
- -Where technically possible, calls are routed peer-to-peer directly between participants without passing through our servers.
Legal basis for processing (UK GDPR)
| Data type | Legal basis |
|---|---|
| Email address | Contract (necessary to provide the service) |
| Usage tracking | Contract (necessary to enforce free tier limits) |
| Payment records | Legal obligation (accounting and tax) |
| Session metadata | Legitimate interest (platform security and stability) |
| Analytics cookies (Google Analytics) | Consent (opt-in via cookie banner) |
Where your data is stored
All data is stored on UK-based servers. Your data does not leave the United Kingdom. We do not use cloud providers that process data outside the UK.
How long we keep your data
| Data type | Retention period |
|---|---|
| Email address | Until account deletion or 12 months of inactivity |
| Usage records | 13 months (rolling) |
| Payment records | 7 years (UK legal requirement) |
| Session metadata | 30 days |
Who we share data with
We do not sell, rent, or trade your personal data. We share data only with:
- -Payment processor: For Priority tier billing only. No free-tier user data is shared.
- -Server infrastructure provider: Your data is hosted on servers provided by UK-based infrastructure suppliers. These suppliers do not access or process your data beyond hosting.
- -Google LLC (Google Analytics): If you consent to analytics cookies, anonymised usage data (pages visited, session duration, approximate location) is sent to Google Analytics. Google may process this data outside the UK. You can withdraw consent at any time via the cookie banner or by clearing your browser cookies. Google's privacy policy: policies.google.com/privacy.
- -Legal authorities: If required by UK law, a court order, or to prevent fraud or harm.
Your rights under UK GDPR
You have the right to:
- -Access the personal data we hold about you.
- -Correct inaccurate data.
- -Delete your account and associated data.
- -Restrict processing of your data in certain circumstances.
- -Object to processing based on legitimate interest.
- -Data portability - receive your data in a machine-readable format.
To exercise any of these rights, use our contact page. We will respond within 30 days.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk
Cookies
We use two categories of cookies:
Essential cookies
Required for the platform to function (session management, authentication). These are set automatically and cannot be disabled without breaking the service.
Analytics cookies (Google Analytics)
With your consent, we use Google Analytics to collect anonymised data about how visitors use this website (pages visited, session duration, approximate country). This helps us improve the service. No personally identifiable information is sent to Google Analytics.
These cookies are only set if you click Accept on the cookie banner. You can withdraw consent at any time by clicking Decline on the banner or clearing your browser cookies. Your preference is stored locally in your browser and not on our servers.
Children
deaf.support is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has registered, contact us and we will delete the account promptly.
Changes to this policy
If we make material changes to this policy, we will notify registered users by email at least 14 days before the changes take effect. The current version is always available at deaf.support/privacy.