DS-PROC-2026-01 · For procurement, IT & compliance teams
Procurement Documentation Pack
deaf.support · Last updated: 4 March 2026
1. Supplier Overview
| Field | Detail |
|---|---|
| Platform name | deaf.support |
| Service type | BSL-optimised video communication infrastructure |
| Supplier type | UK-based SME |
| Operating territory | United Kingdom |
| Data residency | United Kingdom (all servers UK-hosted) |
| Procurement contact | deaf.support/contact |
2. Service Description
deaf.support is a video calling platform designed specifically for British Sign Language (BSL) communication. It provides:
- -High frame rate, stable video optimised for sign language clarity.
- -Peer-to-peer call routing where technically possible, minimising data passing through central servers.
- -UK-hosted dedicated infrastructure for organisational deployments — no shared resources.
- -Browser-based access — no software installation required for end users.
- -Native iOS and Android apps — available for branded deployments, published under the client's own developer accounts.
- -Progressive Web App (PWA) — installable on any device for branded deployments.
Service tiers relevant to organisations
| Tier | Summary |
|---|---|
| Professional | Per-user plan. Unlimited HD video, priority bandwidth, priority email support. |
| White-label | Fully branded platform, dedicated UK server, iOS/Android apps, SLA-backed. |
Pricing is provided on request. Contact us for a tailored quote.
3. Technical Specification
Infrastructure
- -Server location: United Kingdom (Tier 3 UK data centre)
- -Server type (White-label): Dedicated — not shared with any other client
- -Connection protocol: WebRTC (peer-to-peer where possible; TURN relay on UK server as fallback)
- -Encryption in transit: TLS 1.2+ for all web traffic; DTLS-SRTP for all media streams
- -Video quality: Up to 1080p HD; frame rate optimised for sign language
- -Browser support: All modern browsers (Chrome, Firefox, Safari, Edge) — no plugin required
- -Mobile support: iOS Safari, Android Chrome; native apps available for branded deployments
Call handling
- -Calls are not recorded at any point.
- -No audio, video, or screen share content is stored on servers.
- -Session metadata (connection timestamps, duration) retained for 30 days for platform stability only.
Scalability
- -White-label server specifications are sized to the client's participant volume at onboarding.
- -Capacity review available on request for high-volume deployments.
4. Data Protection & GDPR Compliance
deaf.support is operated in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
| Requirement | Status |
|---|---|
| Data residency | UK only — no data transferred outside the United Kingdom |
| Data minimisation | Only email address and usage metadata collected |
| No call recording | Confirmed — no meeting content is stored or processed |
| No advertising | No tracking, profiling, or advertising technology used |
| No data selling | Personal data is never sold, rented, or traded |
| Subject access requests | Honoured within 30 days |
| Data breach notification | Reported to ICO within 72 hours as required by UK GDPR |
| Privacy policy | Publicly available at deaf.support/privacy |
Data processing roles
- -deaf.support acts as Data Controller for registered user data.
- -For White-label deployments, a Data Processing Agreement (DPA) is available on request and can be executed prior to contract signature.
- -End-user data within a White-label deployment is isolated on the client's dedicated server and is not accessible to deaf.support outside of agreed support activities.
5. Security
| Control | Detail |
|---|---|
| Encryption in transit | TLS 1.2+ for all web traffic; DTLS-SRTP for media streams |
| Access control | Server access restricted to named individuals only |
| Patching policy | Security patches applied within 7 days of release |
| Vulnerability disclosure | deaf.support/contact |
| Backup policy (White-label) | Weekly minimum; restoration tested quarterly |
| Incident response | P1 incidents communicated within 1 hour of identification |
6. Accessibility & Equality
- -Designed specifically for BSL users — not retrofitted from a general-purpose platform.
- -Supports organisations in meeting obligations under the Equality Act 2010, including the duty to make reasonable adjustments for deaf and BSL-using individuals.
- -Video-first by design — no audio-only fallback imposed.
- -WCAG 2.1 AA compliance target; audit report available on request.
7. Service Levels
Full SLA terms are available at deaf.support/sla. Summary:
| Commitment | Detail |
|---|---|
| Uptime target | 99.5% per calendar month |
| Support response | Within 1 business day (email) |
| P1 incident resolution | Within 4 business hours |
| Maintenance notice | Minimum 48 hours advance notice |
| White-label dedicated server | Isolated infrastructure, weekly backups, SLA-backed |
8. Onboarding & Implementation
For White-label deployments, the standard implementation process is:
| Stage | Timeline | Detail |
|---|---|---|
| Discovery call | Week 1 | Scoping, branding requirements, server sizing, app requirements |
| Written quote | Within 2 days of call | Itemised setup fee + monthly, timeline, deliverables |
| Build & configuration | 1–2 weeks | Branded web app, PWA, iOS/Android apps, server deployment |
| Testing & handover | End of Week 3 | Client acceptance testing, usage guide, support setup |
| Ongoing maintenance | Monthly | Uptime, updates, bug fixes, email support |
9. Documents Available on Request
- ☐Data Processing Agreement (DPA) template
- ☐Privacy policy (also published at deaf.support/privacy)
- ☐SLA terms (also published at deaf.support/sla)
- ☐Server infrastructure specification sheet
- ☐Business registration details
Case studies and client references are in preparation. Contact us to discuss.
10. G-Cloud & Framework Purchasing
deaf.support is working towards listing on the G-Cloud framework (Crown Commercial Service), which will enable direct procurement by NHS, local authorities, central government, and other public sector bodies without a formal tender process.
Organisations wishing to proceed ahead of G-Cloud listing can contact us to discuss direct contract arrangements. Full procurement documentation as listed above is available immediately.
11. Contact
Procurement & pricingQuotes, scoping calls, and pricingData protection / DPADPA requests and GDPR documentationSecurityVulnerability disclosures and security concernsSupport & SLAHelp with an active account or deployment
Response to procurement queries: within 2 business days.
deaf.support - UK-based BSL communication infrastructure. Built with care. Offered transparently. Maintained with respect for the community it serves.